Operations Assistant

PLEASE APPLY IF YOU ARE LOCATED WITHIN 3KM of MELBOURNE CBD and SOUTHBANK.

This would include Docklands, South Melbourne, Carlton, West Melbourne, North Melbourne, East Melbourne.

Daily Operations of an Airbnb business

We run a fully furnished apartments company that rents out 1,2 3- and 4-bedroom apartments to short-term (days/weeks) and long-term (months) leisure and business travellers. They may be travelling for business or with the family. They may be relocating overseas for a few months to study or work, or just stay a few days. We create a magical holiday experience for the guests.

To see our properties, view this link:

https://www.airbnb.com.au/users/275482137/listings

Like a high-end hotel, all apartments include beautifully designed furniture, electricity, water, Netflix, linen, shampoo, and conditioner and must be cleaned and maintained rigorously, and the guests have to check-in and check-out frequently. We must provide a high-quality product (ie. the apartment is well cleaned and maintained) and a high level of customer service for the premium we charge.

In this role, you will be assisting to run the operations of an Airbnb business with multiple properties the majority located around Southbank and the CBD with a focus on resolving maintenance issues.

You will be primarily responsible for keeping the apartments to a high standard of quality (quality assurance checks), tracking and perfoming property maintenance issues, replace missing items in properties, welcoming guests, providing access to contractors, cleaning properties where needed, and everything else that comes with operating the daily affairs of this business. The operations team will be supporting your efforts on the ground via WhatsApp.

You love a challenge and enjoy solving problems with people to achieve fair outcomes, even when they may be upset and ask for unreasonable demands. You don’t mind putting in extra effort and take pride in the results you achieve, even if you need to occasionally work out of normal hours.

Position location: Most of your work will be done at the properties themselves which are located in or near Melbourne CBD and Southbank (not a remote position).

Position type: Casual, 15-25 hours a week. Most work would be afternoon, evening during 2pm-8pm.

This position will be responsible for:

Fix property maintenance issues
Replacing property items to keep standards high (inventory management)
Welcoming new guests
Cleaning properties
Fit out new properties we take on-board
Quality assurance and management of other contractors (access and the quality of their work)
Problem solving issues and negotiating solutions
Recording property issues with meticulous organisation and followup of issues list
Must have requirements:

Handyperson skills
Have very high attention to detail
Highly organised - ability to see what needs to be done, plan a todo list, then get it completed - perfect for a productive person
Excellent creative problem solving ability
Excellent ability in communicating with difficult customers
Cleaning skills
Flexible schedule
Be reliable, honest and hard working
Preferred experience in one or more of these roles:

Executive Assistant
Airbnb Host/Short-stay
Property Maintenance/Management
Operations
Hotel Maintenance