Assistant Hostel Manager Role

We are recruiting for the position of Assistant Hostel Manager at one of our popular backpacker Hostels located in Brisbane. If you are an ambitious, outgoing and rounded professional, this could be the perfect opportunity to work in a fun and dynamic role for one of Australia's fastest growing hostel operators.

The successful candidate will report to the General Manager and be jointly responsible for the day to day management of the 150+ bed hostel, primarily including managing the daily reception staff and assisting with managing a fun team of housekeepers, night managers and event managers. This is an incredible opportunity to work in a fun, action-packed social setting while meeting amazing people from all around the world!

The role of the Assistant Hostel Manager includes but is not limited to the following:

Oversee General Duties:

Managing the day to day operation of the hostel
Keep General Manager up to date with operation of hostel
Elevate issues as required
Respond to guest and staff feedback regarding broken or malfunctioning items and liaise with state manager to arrange and implement a preventative maintenance schedule
Ensure all guests abide by hostel rules
Staff Management and Performance:

Assist with staff selection
Assist with staff work rosters and schedules
Ensure the cleaning team maintains quality standards for cleanliness
Undertake daily spot checks of rooms
External Contractor Management

Assist the General Manager with the management of all external contractors including cleaners, pest control companies, fire monitoring, and waste contractors.
Assist the General manager with the management of the performance of external contractors and ensure all issues are rectified in a timely manner
Reception and Customer Service

Maintain accurate online hostel reservation information
Ensure all emails are responded to in a timely manner
Ensure high levels of customer service are maintained
Respond to and close out guest concerns and complaints
Business Development and Strategy

Assist in implementing yield management principles in response to occupation levels, seasonal fluctuations etc. to maximise hostel revenue.
Ensure that the hostel identifies and meets the changing needs of guests
Assist with maintaining and regularly updating the hostel's social media pages