Casual Tour Guide & Customer Service Professional

About the business and the role
Qantas Founders Museum is a world-class museum located in Longreach, Queensland and is home to the oldest civil aviation building in Australia. The museum is a not-for-profit organisation dedicated to preserving the history and telling the story of Australia’s National Icon. We connect with the public through experiences, education, collections, and displays. Characters of the early Qantas days, their pioneering spirit and the impact the airline had for all Australians, is brought to life through life size exhibits, historical artifacts and interactive displays including the National Heritage Listed Qantas Hangar.
Our team is passionate and dedicated, providing a high level of customer service and experience. A key part of the role is enjoying communicating with the public and providing a fresh and vibrant tour through the museum's Airpark Enclosure, home to the Boeing 747, Boeing 707, DC-3 and Super Constellation. In-house training is provided to all new employees to teach them the tour, how to use the Point of Sale (POS) and Reservations software and other tasks associated with the role. The museum is open daily.

Longreach is an outback town in Central Western Queensland with schools, pool, permanently manned police station, parks, other tourist attractions, river, sporting facilities, Caravan Parks and accommodation venues. Longreach is serviced daily by commercial flights, with daily QantasLink flights from Brisbane and twice weekly Rex flights from Townsville. To find out more visit Longreach Region Tourist Information (experiencelongreach.com.au)

Job tasks and responsibilities:
• Conduct guided tours of aircraft and Wing Walks
• Front of house and museum duties
• Light Show and functions
• Provide excellent customer service
• Cleaning duties
• Assist with daily tasks
• Support Museum operations
• Maintain a clean and safe workplace and abide by WHS policies and procedures
• Other tasks as directed by supervisor/s
• Meet training requirements
Skills and experience
Qualifications:

• Do Food Safely Certificate – Link Below https://dofoodsafely.health.vic.gov.au/index.php/en/
• COVID Safe Dine In certificate – Link Below https://covidsafework.tafeqld.edu.au/register?mkt_tok=eyJpIjoiTURrMVlqaGtZek5sTlRaayIsInQiOiJ1RXoyWEhOTE51Yk5Zd0dmVFJSeGV0YzVZWnJNcDN6SjVOWEl6MXBrVkg5Y0RhSGdxVWFXRk40dVFFTjMwMFhoVkxab2JZUllkRWYzN3NLa3lcL2RxT0E1T0w0a0xEWlI4bllvZXNJWGU4b1NcL05UOVpCK0tZZnV1TGxjdkNFYk10In0%3D
• Responsible Service of Alcohol
Experience:
Previous experience in customer service, tour guiding, or hospitality is not essential, enthusiasm, interest and willingness to learn are more important. On-the-job training will be given. An ideal applicant may have experience in the following:
• Front-line customer service or interpretation experience for a tourist attraction, educational or not-for-profit organization
• Electronic point-of-sale and cash handling experience
• Reservations
• Experience within the hospitality industry
• Previous tour guide experience

Skills:
• Excellent verbal and written communication
• Well-presented, friendly, and polite
• Interested in public speaking, interpretation, and education
• An understanding of what excellent customer service is and being able to deliver it
• Attention to detail
• Organised and able to meet deadlines
• Ability to work autonomously and within a team

Job benefits and perks
Work at a growing world-class museum where you can immerse yourself in the captivating story of Qantas and its founders. Helping the museum preserve the history of Australia’s National icon.
You have the most incredible opportunity to work amongst, explore and educate our guests about the Boeing 747, Boeing 707, DC-3 and Super Constellation with tours and walk on the Wing of the 747.
The museum also has a replica of Qantas’ first aircraft the AVRO 504k and life size replicas of DH-50, DH-61 as well as a Bristol flight simulator.
Unique opportunity to gain experience in a range of roles in tourism, hospitality, museum work and Australian history. Entry-level exposure to such a broad range of roles is particularly difficult to replicate in larger tourism or museum-related organisations.
Should you take part in on the job training, show willingness to learn, gain skills professionally or become a tour guide then there will be the opportunity for a pay rise to occur. If you are eager to invest your time in this incredible not-for-profit organisation and immerse yourself in the captivating story of Qantas & its founders, then the museum will invest their time in you.