Customers Call Centre - Schedulers
Morris Group Australia Pty. Ltd Eastern Suburb, Victoria
Job Description
About Smart User:
Founded in 2012, Smart User is the leading renewables and energy solutions business in Australia based in Victoria. Helping over 300,000 households of its customers to decarbonize and reduce their environmental footprint.
At Smart User, we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. A challenging career. An exciting industry. And the support to grow and explore your potential.
Smart User. Innovation Energy Solutions.
For more information contact:
Clara Cheong – 0404933202
https://smartuser.com.au/careers/
The Role:
Is this for you?
To be considered for this high profile customer facing role you will have or be able to demonstrate:
Excellent time management, problem-solving, and customer service skills !
Your daily responsibilities include, but are not limited to:
- Independently take carriage of client matters from beginning to end
- Coordination of Outbound and Inbound Inquiries
- Provide advice regarding energy-saving product matters
- Scheduling & coordinating appointments with technicians to handle
- Perform high-volume consultation which involves advising energy-saving strategies and opportunities
-Keeping up to date regarding any matters relating to the Victorian energy saving program.
- Reporting any work concerns and queries to the supervisor
-Responding to and resolving client matters & managing difficult cases or complaints effectively
-Documentation of all relevant information on the CRM to provide clear instruction for installers
We welcome YOU to join us ! Few positions available !
Young Teams and Best Culture !
Postcode: 3149 (Eastern Suburb, Victoria)
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Morris Group Australia Pty. Ltd
Member since: October 2022
Employer's email matches the smartuser.com.au website.
Description:
Smart User & Silicon Lighting (VEU Accredited Person) participates in the Victorian Energy Upgrades (VEU) program to deliver energy efficiency improvements which are more affordable for consumers, and reduces their long term energy consumption. Our accreditation can be found at the Victorian Energy Upgrades. We have helped over 200,000 homes and businesses save energy by using more energy efficient products and changed over 2 Million inefficient globes to LEDs under VEU program.
Smart User is now embarking on a new journey by providing consumers with the highly energy efficient heat pump hot water systems, free energy efficiency shower head, free smart in-home display and Solar PV to help Victorians reduce their energy bills and greenhouse gas emissions.
Industry:
Mining, Resources & Energy