It Team Leader Level 3

Do you enjoy working in a fast-paced and stimulating environment?
Do you enjoy building strong and collaborative relationships with clients?

We are a growing IT managed service provider specialising in technology solutions and support for SME’s. This includes traditional IT as well as cloud, mobility solutions, security and business automation which offers a broad range of IT work across small to medium sized businesses.

Our business is expanding, and we now require a Dynamic Level 3 Technical Support / Team Leader to join our team. Your experience will include at least 2 years Level 3 IT Help Desk / Team Leader experience with at least seven years in IT.

If this sounds like you then read on….

Your role and responsibilities include:

Provide IT Support to small and medium businesses and understand their priorities
Ability to lead a small and cohesive team
Confidence in dealing with all stakeholders
Experience with supporting users on site or remotely
Project management to introduce new technology
Implementation of a range of IT security strategies
Knowledge and understanding of the Microsoft range of operating systems particularly Windows 10 and Windows Server (including virtualisation)
Office/Microsoft 365 experience
Cloud Hosting
DRP & Backup experience
Hardware – Server, PC, Mac, iOS devices and Android devices
Mobile Device Management
Network management (including VLANs and WIFI) and troubleshooting skills
Worked with RMM tools to support users
Manage vendors - quotes, purchase orders, payment and delivery confirmation
Firewall - WatchGuard, Sonicwall & Cisco experience preferred


The successful applicant will…

Provide Exceptional customer service experience
Have the ability to resolve issues quickly and with care
Be a strong and collaborative team leader who leads with respect and integrity
Have a can do attitude and a hands on work ethic
Have strong negotiating skills and ability to develop innovative solutions
Be a self-starter and comfortable working without constant supervision
Have the ability to see projects through to completion
Have ability to multitask competing priorities
Have exceptional communication skills both written and oral
Demonstrate a high degree of professional care, accuracy, and high attention to detail
Be highly organised with good time management skills
Have great problem solving ability with a solution based mindset
Have outstanding customer service skills and good presentation
Have a passion for technology and a determination to expand your horizons

This is a great opportunity to develop your career with a successful, dynamic and growing business and receive an attractive salary package for the right candidate.

For this role your own car and current driver's licence is required. You will be required as times to travel around Sydney visiting client sites. You are Australian citizen or have the relevant permits to work in Australia. And can produce a current police check.

Do you believe you are the right candidate for this role? Then we want to hear from you.

Please provide a detailed cover letter with an updated resume a proven track record along with checkable references - apply online TODAY!