Hostel Manager

We are seeking an experienced Hostel Manager to run our hostel in Surfers Paradise.

Our hostel offers comfortable and relaxed accommodation comprising shared dormitories and private rooms.

We would love someone to help our company grow and really treat it like their own.

You will be highly personable and great at building relationships with people, have a strong sense of initiative, think on your feet, and willing to do whatever it takes to succeed.

Your responsibilities include:
- Overseeing all functions of the hostel including hostel management, reception, event management, maintenance, and housekeeping
- Responsibility for the hostel and its residents
- Sales, promoting and marketing the business to ensure the hostel is marketed to the desired demographic
- Developing and managing relationships with key business contacts
- Recruiting volunteer staff, including training and daily supervision of the team
- Coordinating hostel rosters, staff shifts and leave arrangements to ensure optimal staffing for daily hostel operations
- Creating systems and processes; preparing policies and procedures; and ensuring theses processes are executed correctly
- Budget management and inventory control of daily hostel operations

As the successful candidate, you will have:

- Minimum 3 years of experience in a similar role in Hotels, Hospitality or Tourism
(qualifications relating to Business would be a bonus)
- An understanding of bookkeeping and general accounting for the business
- Exceptional customer service, communication and interpersonal skills including negotiation, problem-solving, handling customer complaints and queries, and ability to quickly create rapport with guests and vendors
- Excellent organizational ability and a keen eye for detail
- Sales skills (desirable, however all training will be provided)
- A positive mindset and ‘can-do’ attitude

What we offer:

-A base salary package
- Varied work duties in a dynamic, social and fun environment
- Be part of a fantastic team
- Rewarding role with room to grow and progress