Tour Operations Manager

Job Title: Tour Operations Manager
Location: Byron Bay, NSW – with occasional travel to tour destinations (East Coast Australia & New Zealand)
Salary: $70,000 – $80,000 OTE

About Travel Buddies:
Travel Buddies is dedicated to transforming the group travel experience for backpackers, first-time travellers, and those looking to travel with a group without being overly guided or handheld. Our immersive itineraries—a 32-day adventure along Australia’s East Coast and a 24-day exploration of New Zealand—offer the perfect blend of independence and community spirit. We pride ourselves on empowering travellers to create their own unique journeys while benefiting from a supportive network of like-minded adventurers.

Role Overview:
As the Tour Operations Manager, you will be the driving force behind the planning and execution of our non-guided group tours. You will manage operational logistics, maintain vital vendor relationships, and ensure smooth tour experiences from start to finish. Collaborating with various departments—including marketing and customer service—you will help deliver seamless, unforgettable travel experiences that keep our guests coming back for more.

Key Responsibilities:

Tour Planning & Itinerary Management:
- Develop and refine engaging tour itineraries that capture the essence of independent yet supported travel.
- Collaborate with local partners, accommodation providers, and transport services to build comprehensive travel plans.

Operational Coordination:
Oversee all operational aspects of tours, including bookings, scheduling, logistics, and on-ground support.
- Act as the primary point of contact for tour-related inquiries, ensuring swift resolution of any issues that arise during travel.

Vendor & Partner Relations:
- Establish and nurture strong relationships with local vendors and service providers in Australia and New Zealand.
- Negotiate contracts and maintain high-quality standards across all services.

Budget & Compliance Management:
- Develop and manage tour budgets to ensure cost-effectiveness without sacrificing quality.
- Ensure all tour operations comply with local regulations, safety protocols, and company policies.

Team Leadership & Collaboration:
- Lead and mentor tour logistics teams, fostering a proactive, problem-solving culture.
- Collaborate with marketing and sales teams to promote tours and ensure a seamless customer experience.

Qualifications & Experience:
- Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred).
- Minimum of 3 years’ experience in tour operations management, travel coordination, or a similar role within the travel industry.
- Proven experience managing group travel, especially within independent or backpacker-style tour environments.
- Excellent organisational, communication, and problem-solving skills.
- Experience managing complex itineraries and multi-faceted travel operations.
- Familiarity with travel destinations on the East Coast of Australia and/or New Zealand is highly desirable.
- Proficiency with digital booking platforms and travel management software.
- A passion for adventure travel and a commitment to delivering outstanding customer experiences.

What We Offer:
- Competitive salary and benefits package ($70,000 – $80,000 OTE)
- Opportunities for professional growth and travel.
- A collaborative, innovative, and supportive work environment in the heart of Byron Bay.
- The chance to be part of a dynamic company that is reshaping the travel industry by promoting freedom and exploration.

How to Apply:
Interested candidates should submit their resume along with a cover letter detailing their relevant experience and passion for travel to [email address or application link]. Please include “Tour Operations Manager Application – Travel Buddies” in the subject line.
Join Travel Buddies in crafting journeys that empower travellers to explore the world on their own terms!

Travel Buddies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.