Customer Service Officer - Car Rental, Casual

About the Company

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in our Branch at Eagle Farm (off site location for Brisbane Airport), where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role will see you working on a casual basis, approx 3 days per week (approx 24 hours) on a rotating roster across Monday – Sunday 7am - 7pm with flexibility to work extended hours/days if required, as well as public holidays. You will also need flexibility to provide cover, from time to time, at our Woodridge Branch.

The successful candidate will ideally have experience in the Car Rental / Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small and where you can step up to the challenge of working autonomously as well as part of a team, whilst ensuring that the office and the car yard is always maintained to an exceptional standard.

Key Responsibilities:

Meet and greet customers providing best in class service
Complete subscription and/or rental agreements in a timely and accurate manner
Validate customers documents such as Driver’s License
Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
Take credit card payments and accurately update the system
Attend to walk in customers in a prompt and efficient manner
Inspect vehicles prior to and on return of booking to ensure no damage
Record vehicle damage, process incident reports and action claims
Carry out Vehicle Detailing duties, both inside and out ready for the next customer
Shuttle Bus Driving - picking up and dropping off customers at the airport
Answer calls and manage reservations for multiple locations
Ensure the right vehicles are on site for each reservation
Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations
Required Skills & Experience:

Experience in the car/truck rental or subscription industry is highly regarded
Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
Current Manual open, drivers’ license with no restrictions and a good driving record is a MUST, with HR, MR or HC license highly advantageous
Your own reliable transport to get to work
QLD Drivers Accreditation (or willing to get at own cost prior to start date)
Strong computer skills with the ability to quickly learn the point-of-sale software
Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability
Ability to multitask, be highly organised with have a strong attention to detail
Experienced in dealing with customer issues and conflict resolution
Take pride in your work, the office that you work in and the presentation of the fleet of vehicles
Benefits:

The successful candidate will be rewarded with a competitive hour rate, as well as a variety of benefits such as:

Bonuses / performance incentives
Reward and recognition programme
Ongoing career development and progression opportunities
Product discounts
Paid uniform (provided after 6 months, dependent on role)
Fortnightly pay
Paid day off for your birthday (after 6 months)
The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.

If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first, then please apply on-line attaching your up-to-date resume.

Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.