Reception | Guest Service Agent
Mercure Hotel Cairns Cairns, Cairns
Job Description
Are you ready to join our dynamic team at Mercure Hotel, a leading hotel in Cairns known for exceptional service and a welcoming atmosphere. We are looking for a friendly and professional Reception | Guest Service Agent to provide outstanding service to our guests.
Key Responsibilities:
- Greet and check-in guests with a warm and friendly demeanor.
- Handle guest inquiries and resolve issues promptly and efficiently.
- Manage reservations, cancellations, and modifications.
- Process payments and maintain accurate records.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining, and services.
Qualifications:
- Previous experience in a hotel or customer service environment preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using hotel management software is a plus.
- Availability to work weekends and holidays.
What We Offer:
- Competitive award rate.
- A supportive and friendly work environment.
If you are passionate about guest service and want to be part of our team, don't wait apply now!
Postcode: 4870 (Cairns, Cairns)
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Mercure Hotel Cairns
Member since: April 2022
This employer uses a mercurecairns.com.au email account.
Description:
Located in the heart of Cairns, the Mrecure Hotel Cairns is two blocks from Esplanade and across the road from Cairns Aquarium, Munro Martin Parklands, Cairns Performing Arts Centre, Cairns.
75 Room Hotel, 1 restaurant, pool and meeting room.
Industry:
Hospitality, Travel & Tourism