Customer Support Specialist

This opportunity is for a motivated and detail-oriented individual to join our Customer Support team. The team is mainly assigned to client requests by subscriptions, including support for our products (CRM system).

The team can also assist with user guides, release notes, and testing.

Requirements:
English Proficiency: Upper-intermediate or higher, with excellent written and verbal communication skills to ensure effective interactions with clients and team members.
Presentation Skills: Experience in creating and delivering presentations that resonate with diverse audiences.
Documentation Skills: Ability to write clear, concise, and user-friendly documentation, instructions, guides, and emails.
Software Proficiency: Solid working knowledge of Microsoft Excel, Google Sheets, and Microsoft Word.

Would be a plus:
Relevant Experience: Previous experience in customer-facing roles such as customer service or client support is not mandatory but will be a plus.
Training & Facilitation: Experience in conducting training and facilitating workshops is a plus.

Responsibilities:
Provide clear, detailed, and step-by-step instructions to customers in English on how to handle and resolve issues with our products.
Conduct calls with clients and drafts professional and well-structured emails to respond to client inquiries and provide solutions.
To create and deliver presentations to team members, clients, and other departments.
Conduct training sessions for clients and internal teams, helping them better understand and utilize our products.
Investigate client issues, analyze root causes, and troubleshoot effectively.
Work closely with other team members to provide support and share knowledge, contributing to a collaborative and positive team environment.
Be a proactive team player, assisting colleagues when needed and contributing to team success.