All Rounder (reception - Housekeeping - Food And Beverage)

The Alzburg Resort is a 4-star resort located in the heart of Mansfield, with access to the North East High Country. It is only a short drive to Mt Buller and a 2.5-hour drive from Melbourne CBD. The resort has 44 rooms comprising studios, hotel spa rooms, and apartments. The resort also has an onsite tour company and ski hire outlet which operates throughout the winter season.

Note: This is NOT seasonal work, and basic accommodation is subject to availability. House letting in the town is widely available.

Job Description
We are seeking experienced, enthusiastic all-rounders to join our team on a casual basis. Candidates will primarily work in the department that matches their individual skillset and experience. With your expertise, you will create an impact on our guests in this hands-on and detail-oriented role.

What You’ll Do:
You will provide an exceptional experience to our guests by working in your skilled area or multiple areas of the business such as guest services and reservations, housekeeping, or food and beverage. You may be involved and rostered to perform hands-on engagement in all aspects of day-to-day operations as follows:

Front Office: A friendly face to welcome guests, handle reservations and bookings, and communicate guest needs to other departments.
Housekeeping: Cleaning/servicing rooms and public areas, maintaining clean and orderly storerooms/areas, and managing cleaning equipment and products for the rooms.
Food & Beverage: Setting up and assisting in food and beverage services during events.

What You’ll Bring:
Strong guest service experience with sound knowledge of hotel PMS booking systems
Previous food & beverage experience
Previous housekeeping experience
Problem-solving skills
Flexibility to work across other areas of the business if required
A reputation for providing excellent customer service and engaging in great conversations with our guests
A vibrant attitude with the ability to work effectively as part of a busy team
Good time management and an eye for detail
An enthusiastic passion and pride in your work
A current RSA accreditation
Do Food Safely certificate of completion
English speaking/communication skills to understand and follow directions

Job Benefits and Perks:
Basic accommodation is subject to availability. House letting in the town is widely available.
Casual position
Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter
Ski hire, transport, and staff discounts
Online operating system training provided
Career progression
Great team environment
Please apply with a cover letter giving more insight into why we should consider your application.

Please Note: Only shortlisted applicants will be contacted for an interview. If you have specific questions about the role, please contact the General Manager at 03 5775 7400.