Customer Support Agent - Utility Connections

Job Description
We are looking for passionate, fun, energetic individuals to join our growing team! Connection company based on Collins Street, Melbourne CBD. We offer our customers an efficient home moving service that connects their utilities in just one phone call, making the move-home process an enjoyable experience best of all they have asked us to contact them so no cold calling! At MyConnect, we value and care about our employees. We encourage your input and ideas, so we provide an excellent culture and work environment that supports innovation and collaboration!


Responsibilities

- Provide administration, coordination & sales support to all business key stakeholders
- Answer inbound calls from Partners and Business Managers across Australia related to any sales-related opportunity that requires follow-up/ investigation/ escalation
- Make outbound calls to provide support to customers/ Partners/ Business Managers
- Monitor various inboxes, and support channels along with case management
- Monitor & respond to emails
- Troubleshoot client issues and provide solutions
- Provide support with reporting requirements
- Update the internal database with client information
- Respond to queries in an accurate manner ensuring systems are updated accordingly
- Forward incoming leads to sales representatives
- Create cases for customers/ Business Managers/ Partners and ensure actions are taken when required to resolve queries
- Conduct follow-up calls with customers and provide updates where required
- Assist with administrative tasks to support the operations team as required
- Adhere to SLAs as directed by the Sales Support Team Lead and CCM
- Ad Hoc tasks as required

To be successful in this role, you will require the following:

- Decisive and able to solve problems with high attention to detail.
- Experience in customer/client/sales/ sales support and administrative roles working in a fast-paced and dynamic environment
- An active listener with the ability to dissect client needs and provide appropriate responses and solutions
- Passionate, engaging, and friendly person with a customer/client focus
- Be proactive, enthusiastic & driven
- Excellent verbal, written & interpersonal communication skills
- Ability to develop and maintain internal and external stakeholder relationships
- Goal-oriented with the ability to accept feedback for development
- An organised multitasker