Cafe Supervisor

LOCATION: Florabel
195 Imlay Street, Eden NSW 2550
JOB TITLE: Café Supervisor
JOB TYPE: Full-time (to lead to permanent)

Join a vibrant and growing business on the Far South Coast of NSW
Seaside accommodation is available for this position
Long term position - minimum of 6 months stay

Located on the main street, Florabel’s historic premises have a unique feel, operating as a popular café and licensed venue. The café has built a following with the local community and travellers alike.
Attention to details is a must for this role to uphold the high standards this venue has.
Check out our website and social media to see what Florabel is all about.

Position Responsibilities
Supervise, coordinate, and operate busy café alongside a great team of passionate hospitality staff.
Front of house and customer service skills along with strong leadership is what this role will require, extensive understanding of kitchen operations and hospitality industry needs and demands. Minimum 2 years’ experience in a similar role within hospitality is required.

Duties include, but are not limited to:

 Strong customer service skills, prompt service to customers, guiding the team to always be efficient and professional
 Overview ordering food/drinks from suppliers and stock control/rotation
 Understanding of kitchen operations and food preparation necessary
 Strong planning for daily operations and good time management is a must
 Strong work ethics, the ability to work independently/great team player
 Work efficiently under pressure, keeping good team moral, and clear communication
 Monitoring of staff rosters and training/inducting new staff to the team
 Coordinate café bookings along with catering enquires
 Coordinate opening and closing of the café, till/banking
 When necessary, organising trades (plumbing, electrician etc)
 Ensure a safe work environment
 Handling customer enquiries, complaints, and feedback effectively
 Handling/resolving conflicts with staff in a professional manner
 Monitoring costs and sales against budget
 Ensure all requirements in relation to hygiene and cleanliness are adhered to

Qualifications and Experience
 Minimum 2 years’ experience working as a supervisor in this industry
 Demonstrating exceptional customer service skills and strong leadership skills
 Strong computer skills and a good understanding of POS systems
 Current Food Safety Supervisor Certification (highly regarded, if not will be willing to get one)
 Barista experience necessary
 Current NSW RSA (and a thorough understanding of this legislation)
 Competent in all aspects of Food & Beverage service, skills, and procedures