Patient Support Coordinator

About us:

At easykind, we are at the forefront of alternative healthcare, offering compassionate and innovative solutions to patient care. As a rapidly growing startup built by patients for patients, we are excited to welcome new members to our superstar team.

We're a young, goal-driven team with the mission of providing a 5 star service whilst providing the most cost-effective solution to high quality plant based medicine in Australia. We don't want to be the everyday medical clinic, instead bringing relatability and friendliness mixed with a level of professionalism to simplifying the process for our patients.

We're currently looking for a superstar to join our Patient Support team! Based in our Richmond office, you will be reporting directly to the Patient Support Manager and collaborating closely with our sales team to help support patients on starting their journey into alternative medicine. Additionally, you will be the primary point of contact for our patients, guiding them through their treatment journey with empathy and expertise.

We have 3 shift options up for grabs, depending on your preference. The options are:

Monday - Friday 9am - 5pm
Monday - Friday 1pm - 9pm
Wednesday - Sunday 9am - 5pm
(Please note: the role is an entry-level position and customer service training will be provided on the job).

About the Role:

As a Patient Support Coordinator, you'll be the heartbeat of our patient communications, offering support and resolving queries through various channels including email, SMS, live chat, and phone calls. This role is perfect for those who have a knack for empathy, excellent communication skills, and the ability to solve problems efficiently.

Key Responsibilities:
- Respond to patient queries and concerns via email, SMS, live chat, and phone calls.
- Provide accurate information and support to patients, ensuring a positive experience.
- Work closely with our clinical team to address and resolve patient issues.
- Advocate for patient needs and preferences, aligning with Easykind's values.
- Contribute to team discussions on improving patient care strategies.

What We're Looking For:
- Proven experience in customer support or a similar role.
- Exceptional communication and problem-solving skills.
- Ability to handle sensitive information confidentially.
- Patience and a positive, empathetic attitude towards patients.

What We Offer:
- A chance to be part of a growing industry with immense potential.
- An inclusive and supportive work culture (it's a pretty elite crew).
- Competitive salary with pathways for promotions and new roles.
- Opportunities for professional growth and development.

We look forward to welcoming you to our team!

We are in an incredible period of growth and we have multiple positions available!

We're super excited to get to know you. Once we review your application, you’ll get to meet one of our amazing Recruitment team members in a video interview. And if you ace that, the grand finale will be a group interview at our vibrant Richmond office. We can't wait to see you shine!

Just a heads-up: our next two intakes kick off on Monday September 9th, and Monday September 23rd! Group interviews are lined up for Friday August 30th, and Friday September 13th. But no worries if those dates don’t work for you—we’d love to see you there, but we can definitely make other arrangements if needed!