Photography Area Manager

About the Role: We are looking for a dedicated and professional Photography Manager to oversee the Santaland photography operations for the 2024 holiday season. The successful candidate will manage the day-to-day running of the Santaland studios, ensuring that all guests receive a high-quality, magical photographic experience. This role requires a strong background in professional photography, excellent management skills, and a passion for customer service.
Key Responsibilities:
Professional Photography:
• Operate and maintain professional photography equipment including DSLR cameras, lights/flashes, and other peripherals.
• Utilize a thorough understanding of ISO, aperture, and shutter speed to ensure high-quality photos.
• Train staff in the use of photography equipment and techniques to maintain consistent photo quality across all Santaland locations.
Management:
• Manage the daily operations of the Santaland photography studios in the CBD store and potentially a group of suburban stores as agreed.
• Travel to and assist in the management of other stores as needed.
• Lead and manage a team of approximately 30 casual retail photographers.
• Oversee staff training to ensure competency in running Santaland Photographic studios.
• Communicate effectively with the Santa and Helper Supervisor and other team members to ensure smooth operations.
• Review and manage staff rosters to ensure adequate coverage for each shift.
• Authorize timesheets and ensure accurate payroll for your designated stores.
• Complete daily and weekly communications and reports, including stock management, equipment issues, and HR matters.
• Address and manage minor HR issues, escalating to higher management as needed.
• Provide performance feedback for each staff member at the end of the Santaland season.
• Manage the allocation of spare uniforms and communicate with the HR Coordinator regarding costume replacements.
• Relay directions from Myer and Solution Entertainment to your team members.
• Report directly to the National Operations Manager.
Availability:
• Must be available for the full duration of Santaland operations, including bump-in, bump-out, and training dates.
• Required to be available on Christmas Eve.
Customer Service:
• Demonstrate a passion for customer service with outstanding communication skills, a strong work ethic, and the ability to problem-solve.
• Ensure that all staff are well-presented and wear the provided uniform.
Consumable Coordination Responsibilities:
• Ensure daily updates of stock counts within the software for all managed stores.
• Report any stock breakage or spoilage as part of daily reports.
• Coordinate the delivery and management of consumable stock and replacement parts.
Equipment Responsibilities:
• Communicate with the National Operations Manager regarding equipment issues that cannot be independently resolved.
• Report serious equipment malfunctions to National Operations immediately.
• Include equipment status in daily and weekly reports.
Reporting Responsibilities:
• Daily confirmation of updated stock counts for CBD and suburban stores.
• Daily and weekly reporting on equipment faults, HR issues, and general store operations.
• Weekly comments on customer experience, staff morale, and any other relevant management issues.
Requirements:
• Valid driver’s license and access to a car.
• Mobile phone.
• Working with Children Check (WWCC).
• Availability for all training days, bump-in, bump-out, and Christmas Eve.
Position:
• Seasonal, Casual, or Part-Time position.
Remuneration:
• Compensation will be in accordance with the Amusement, Events and Recreation Award (MA000080).
Join us in creating a magical experience for families at Santaland this holiday season!