Social & Market Research Telephone Interviewer

Ipsos is seeking casual CATI (Computer Assisted Telephone Interviewing) staff on a temporary basis to join our diverse, high-performing Melbourne team of excellent humans, to conduct outbound telephone surveys throughout Australia for government and private sector clients.

Successful applicants receive an above-award hourly Executive Interviewer rate of $36.43 plus 11.0% super after initial training. We require availability of at least 3 shifts per week between 8:30am-5:00pm, Monday - Friday. Rosters are booked weekly, and you have the flexibility to nominate the days you prefer to work.

We are hiring staff on a temporary basis to facilitate a project which is running until the end of November. After this time there is no guarantee of future work, however, if work becomes available and we find you are a good fit for the company, there may be opportunities of further work.

The project will involve Business-to-Business research interviewing and would suit applicants with a professional background.

NO selling! This is purely market and social research (you will be asking people questions on behalf of our clients). As you are cold calling, persuading respondents to hear you out is a key skill. We need your integrity, uniqueness, and enthusiasm. Full technical and soft skill training will be provided to support you getting up to speed.

Our call-centre is based in South Yarra and all applicants must be based in Melbourne. You must have the right to work and reside in Australia.

Key responsibilities and competencies:

Undertaking outbound telephone interviews as per project briefing and supervisor instructions.
Outcome focused – motivated and enjoys achieving results in a high standards environment. Strives to meet or exceed targets.
Great phone skills – friendly, polite, confident, and professional phone manner.
Excellent communication skills – written and verbal.
Reliable – must be punctual and consistently attend rostered shifts.
Willing and able to work from our office in South Yarra (Vic).
All applicants must be Melbourne-based and able to attend shifts in-office when required.
Team player – able to work collaboratively with peers, team leaders, and supervisors.
Self-management skills – accountable, adaptable, disciplined, self-motivated, resilient and able to take ownership.

By joining our supportive team, you will contribute to the success of important social research projects in providing insights into the attitudes and behaviours of Australians. We look forward to welcoming you on board!