Retail Manager - Supermarket

• Serves customers by training staff and purchasing and displaying products.
• Trains store staff by delivering training sessions, reviewing coaching needs with retail store manager, and developing and implementing new product training.
• Ensure staff are aware of responsible service of alcohol procedures and how to operate the BDR (including refusal of service)
• Evaluates competition by visiting competing stores to gather information about attributes, such as style, quality, presentation, and pricing of competitive merchandise.
• Purchases inventory in the supermarket, café and the bottleshop.
• Attracts customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display materials, and creating merchandise displays in windows and showcases, and on the sales floor. Including identification of spoiled produce and out of date stock as well as replenishment when required.
• Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.
• Investigating customer complaints and service suggestions.
• Maintains a safe and clean store environment by developing and publishing evacuation routes, training employees in de-escalation techniques, and determining and documenting locations of potentially dangerous materials and chemicals.
• Monitor temperature records of refrigeration to ensure they are functioning properly.
• Keeps current inventory records by checking merchandise and anticipating customer demand.
• Delivers quality service by establishing and enforcing organization standards.
• Preparation of staff rosters on a weekly basis.
• Maintains clean and tidy workspace, including supervision of cleaning services.